Calls can be allowed or blocked and handled based upon any of the following criteria: Set up your business hours using the Admin Consoleĭevelopers can define via the Call Routing API what types of calls should be blocked, or specifically allowed.
Once a set of business hours are defined, a Call Handling Rule can be setup to determine what actions should be taken during business hours and outside of business hours. These are: Business Hoursĭevelopers can designate a schedule for both users and companies to reflect when a user or company is able to receive calls. What are the components of call routing?Ĭalls that are placed into a RingCentral account can be managed and routed a number of different ways via the Call Routing API. Within the RingCentral platform 'call routing' refers to the set of activities and configurations within a RingCentral account to control how calls flow and are routed through their network. Last updated: Contributors Edit this page
